(Hybrid) Records Assistant III - University Registrar

West Virginia University

1d • Hybrid

About The Position

The Records Assistant III, as part of a team, will provide key services crucial to the Office of the University Registrar. This position requires an understanding of academic policies, procedures, FERPA guidelines and the ability to interpret the same for constituencies across campus and beyond. The Records Assistant III must also be able to perform a series of duties in support of the unit and the University. This requires a strong understanding of the Banner student information system and ability to multi-task frequently with other outside websites the Office of the Registrar utilizes for transcript and degree verification processing. The Records Assistant III acts as a primary and secondary tier of resolution to resolve Registrar related issues for calls that come in through the HUB call center.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
37.5-hour work week
13 paid holidays (staff holiday calendar)
15 annual leave (vacation) days per year or more based on years of service (employee leave)
18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
WVU offers a range of health insurance and other benefits
401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
Wellness programs

Requirements

• Associate degree
• A minimum of one (1) year of experience in the following:
• Microsoft Office
• Working in a customer service environment and dealing with the public
• General office experience, including operating standard office equipment
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Nice To Haves

• Experience with a University Registration System
• Professional experience working at a higher education institution

Responsibilities

• Oversee enrollment and degree verifications for current or formerly enrolled students under the guidance of FERPA regulations. This includes working in the National Student Clearinghouse to resolve Degree Verification notifications and working with outside institutions of higher education to verify the authenticity of diplomas or transcripts submitted as documents from West Virginia University. Also assist the Shared Services Office with verifying degrees for potential applicants for West Virginia University and help federal agencies who are conducting background checks.
• Manage the West Virginia University-Morgantown Parchment storefront to produce transcripts as requested by current and former students. This includes troubleshooting when transcripts have issues processing or working with technology services to resolve system processing issues. This also involves working with other offices at the University like ASPIRE and the Veterans Office to supply transcripts for them to use in coordination with their duties.
• Assist with all aspects of registration. This includes troubleshooting issues experienced by visitors to the office, phone calls and/or email. This requires understanding of how both Banner, Scheduler Builder and STAR work in concert to provide registration access to students. Also provide virtual support for registration during new student orientations by acting as a primary contact for several colleges.
• Complete approved changes to the academic records of students. These actions include grade modifications, D/F repeat petitions, retroactive withdrawals and support for grading as needed by instructors at term intervals. Also working with club sports to verify students for them to participate in club sport activities. Assist the NCAA coordinator with printing out records at the end of the term to complete student athlete files in compliance with NCAA regulations.
• Provide excellent customer service to students, faculty, staff and others who contact the Office of the University Registrar directly through the phone or email. Work as second tier assistance for the WVU HUB to serve as next level of service for Registrar related questions that need to be elevated
• Other duties as assigned.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree