Recording Maintenance Technician (Customer Service I)

Johnson County Kansas•Olathe, KS

About The Position

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government! First review of applicants will be on March 31st, 2026. This position will remain open until filled. The Treasury, Taxation and Vehicles Department is responsible for recording and maintaining land record documents, motor vehicle titling and registrations, property tax calculations, billing, and distributions. If you are looking for a rewarding experience, then consider joining our team. The Register of Deeds Division is currently seeking qualified candidates for the positions of Recording Maintenance Technician.

Requirements

High school diploma or equivalent is required.
May require KS/MO driver’s license, depending on department or agency.
Two years of customer service
Two years of cashiering or money handling experience are required.

Nice To Haves

TA bachelor's degree is preferred.
Experience in a regulatory industry; pharmaceutical, insurance or banking preferred.
Experience in Real Estate and/or Title processing with a general familiarity of land and record information and legal descriptions is preferred.

Responsibilities

Greets and assists customers in competing transactions by reviewing documentation for accuracy and completion; locates and retrieves documents to help the customer establish facts and reach conclusions.
Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; answers inquiries by researching, locating, and providing detailed information, explains routine procedures and processes for the department. Follows up and communicates with customers as needed.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately.
Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received.
Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.
Performs other duties as assigned.