About the position
As a Record Retrieval Supervisor at Gemini Legal, you will oversee team performance, drive efficiency, and maintain high-quality standards in record retrieval operations. Your day-to-day responsibilities will include coaching and training team members, managing process documentation, and ensuring adherence to department procedures. You’ll also handle payroll administration, conduct quality assurance audits, and analyze department budgets to support financial efficiency. Collaborating with other departments, you will help streamline workflows and align goals to enhance overall performance. Beyond managing daily tasks, you will play a key role in employee development—training both new and current team members, conducting performance reviews, and fostering professional growth. You will also lead hiring efforts, cross-train employees for departmental versatility, and perform hands-on workflow assessments to identify areas for improvement. If you are an organized, detail-oriented leader with a passion for continuous improvement, we invite you to apply and make a meaningful impact at Gemini Legal.
Responsibilities
- Oversee team performance and drive efficiency in record retrieval operations.
- Coach and train team members on processes and procedures.
- Manage process documentation and ensure adherence to department procedures.
- Handle payroll administration and conduct quality assurance audits.
- Analyze department budgets to support financial efficiency.
- Collaborate with other departments to streamline workflows and align goals.
- Train new and current team members and conduct performance reviews.
- Lead hiring efforts and cross-train employees for departmental versatility.
- Perform hands-on workflow assessments to identify areas for improvement.
Requirements
- Bachelor's Degree preferred or equivalent experience of years of leadership.
- 3+ years of equivalent experience in a related position.
- Leadership ability or experience.
- Advanced time management and organizational skills.
- Detailed in collecting, analyzing, and presenting Key Performance Indicators (KPIs).
- Strong verbal and written communication skills.
- Ability to have difficult conversations and coach low performers.
- Presentation and public speaking skills.
- Ability to handle a high volume of work in a fast-paced environment.
- Self-motivated and directed, with keen attention to detail.
- Demonstrate the ability to motivate a team to meet/exceed desired results.
- Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.).
- Experience working in an office setting.
- Exceptional teamwork.
Benefits
- Comprehensive health coverage including medical, dental, and vision.
- Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays.
- 401(k) plan with company match to support your financial future.
- Company culture rooted in shared values and community.
- Education tuition reimbursement program.
- Employee Assistance Program (EAP) and legal assistance benefit.
- Company-paid annual donation to a non-profit or charity of your choice.
- Employee recognition program with gifts and awards.
