Reconstruction Project Manager-Sterling Heights

RDM Holding Company • Sterling Heights, MI

11h • Onsite

About The Position

SERVPRO Team Miller is recognized as a leading SERVPRO team in the country, having been named Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With 24 territories spanning Michigan and Indiana, they provide services across Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. The company is family-owned and operated by the Miller Family, fostering a team-oriented environment that prioritizes internal growth, training, and certifications for its employees. The Reconstruction Project Manager role is centered on assisting individuals through challenging situations, specifically focusing on fire and water damage restoration with the aim of making it 'Like it never even happened'. The ideal candidate for this position is someone who is comfortable working diligently in difficult circumstances, enjoys interacting with new people, possesses excellent communication skills, is adept at supervising others, and demonstrates strong multi-tasking abilities. Self-motivation and superb interpersonal skills are highly valued in this work environment, as is a high level of dependability and a commitment to consistently exceeding expectations. As a valued SERVPRO employee, you will be offered a competitive pay rate along with opportunities for learning and professional development. The core function of this role is to plan and execute reconstruction projects, ensuring a high standard of service in all interactions with customers, clients, sub-contractors, and resource providers involved in the reconstruction process, while also managing the entire customer experience and ensuring overall customer satisfaction.

Requirements

• Superb customer service track record
• Effective written and oral communication
• High school diploma/GED
• Ability to successfully complete a background check subject to applicable law

Nice To Haves

• Experience in restoration and/or construction preferred
• 2 year Restoration background is preferred
• IICRC certifications are a plus

Responsibilities

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Ensure proper permits are acquired
• Create project schedule, timeline, and budget
• Identify and qualify subcontractors and resource providers
• Negotiate terms and set expectations with customers and clients

Benefits

• Medical
• Vision
• Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees