Reconstruction Customer Service Representative

Servpro Of Northwest Charlotte • Charlotte, NC

405d

About The Position

The role involves coordinating all aspects of the reconstruction division at SERVPRO of Northwest Charlotte, ensuring high-quality service in property disaster restoration. Responsibilities include managing daily operations, scheduling project managers and subcontractors, overseeing job contracts, and maintaining customer satisfaction throughout the reconstruction process.

Requirements

• Three or more years of administrative, organizational office-related experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to learn new software, including Xactimate and other restoration proprietary software.
• Strong work ethic and high energy with a drive for excellence.
• Positive team attitude and ability to work in a fast-paced environment.
• Outstanding written and verbal communication skills.
• Excellent organizational skills and strong attention to detail.
• Ability to remain calm and professional during stressful situations.

Nice To Haves

• QuickBooks experience.

Responsibilities

• Coordinate daily operations of the reconstruction division.
• Manage scheduling of project managers and subcontractors.
• Oversee construction job set-up and job contracts.
• Handle billing processes and job management tracking.
• Ensure high quality of service in all dealings with customers and subcontractors.
• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Enter leads/jobs into the operating system and validate project file documentation.
• Schedule initial visits with customers and educate them on the process.
• Confirm project scope of work with project managers and maintain communications with clients.
• Interface with subcontractors for availability and manage their onboarding.
• Acquire necessary permits and ensure compliance with local regulations.
• Run weekly Work-in-Progress (WIP) meetings and maintain project schedules.
• Prepare project reports and manage collections activities.
• Perform project close-out and review file documentation upon completion.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed