Recertification Specialist

Avanath • Willowbrook, IL

12d • $21 - $23

About The Position

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The purpose of this position is to oversee and manage the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. This role is key to ensuring that residents maintain their eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, completing income calculations, maintaining files, and ensuring compliance with all regulatory requirements. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Requirements

• LIHTC/Tax Credit program experience required.
• Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc.
• 2 years of Affordable Multi-Housing experience.
• Demonstrates a sense of urgency and the ability to meet deadlines.
• Extensive computer knowledge, Windows (Word, Excel, PowerPoint, Access), internet, and e-mail.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.

Nice To Haves

• Certified Occupancy Specialist or similar certifications are highly desired.
• Tax Credit certification is highly desired.
• Working knowledge of Yardi Voyager Property Management software.

Responsibilities

• Conducts annual recertification interviews with residents to assess continued eligibility for the LIHTC program.
• Completes comprehensive income calculations based on family composition and adjusts tenant records accordingly.
• Reviews and verifies all required documentation during the recertification process to ensure compliance with program regulations.
• Maintains accurate tenant files and documentation, ensuring that they are complete and up-to-date.
• Sends out reminders and schedules for upcoming recertifications to keep residents informed.
• Other duties as required or assigned by the Community Manager.
• Greets and welcomes residents during recertification appointments and provides assistance as needed.
• Responds to queries and concerns related to the recertification process and provides guidance on required documentation.
• Acts as a liaison between residents and the property management team, ensuring effective communication and a supportive environment.
• Other duties as required or assigned by the Community Manager.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s)
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees