Recertification Specialist

Avanath•Los Angeles, CA

6d•$25 - $27

About The Position

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: The purpose of this position is to oversee and manage the recertification process for residents participating in the community's Affordable Housing Programs. This role is key to ensuring that residents maintain their eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, completing income calculations, maintaining files, and ensuring compliance with all regulatory requirements. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Requirements

LIHTC/Tax Credit/HUD program experience required
Ability to read and interpret complex documents such as regulatory agreements, compliance regulations, and tenant files
Minimum of 2 years of experience in Affordable Multi-Housing
Demonstrates a sense of urgency and ability to meet deadlines
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access), internet, and email
Working knowledge of Yardi Voyager Property Management software
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask

Nice To Haves

Certified Occupancy Specialist or similar certifications are highly desired
Tax Credit certification is highly desired

Responsibilities

Conduct annual recertification interviews with residents to assess continued LIHTC eligibility
Complete comprehensive income calculations and update tenant records accordingly
Review and verify all required documentation to ensure compliance
Maintain accurate and up-to-date resident files
Send reminders and schedule upcoming recertifications
Perform other duties as assigned by the Community Manager
Greet and assist residents during recertification appointments
Respond to resident inquiries and guide documentation
Serve as a liaison between residents and the property management team
Perform other duties as assigned by the Community Manager
Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.