Recertification Specialist of Apartment Community
About The Position
Carteret Management Corporation is seeking a RECERTIFICATION SPECIALIST who will oversee the recertifications of an apartment community located in downtown Jacksonville, FL, in accordance with the Company’s values of communication, customer service and competency. This position offers full-time employment at a competitive salary with a strong benefit package including: Over 4 weeks of total PAID TIME OFF per year Affordable health plans with LOW monthly premiums and FREE Virtual Healthcare Services with enrollment PAID Short & Long Term Disability 401K with company-PAID match Property: LIHTC, Bond, SAIL, HUD 202/SEC 8
Requirements
- Excellent customer service skills.
- Experience with affordable programs (LIHTC & HUD) required.
- This is a LIHTC & HUD site; the recertification specialist has direct involvement with tenant files and will be required to achieve an industry certification indicating expertise within the first year of employment (i.e. TCS, C3P, HCCP, SCHM, etc.)
- Proficiency with computers, including Microsoft Word, Excel, Outlook, and RealPage OneSite
- Ability to work cooperatively and effectively with various groups (on-site staff, vendors, corporate team, residents).
Nice To Haves
- Experience working with seniors a plus.
Responsibilities
- Resident Relations: Maintain a positive, customer service-oriented approach to management with a goal of meeting resident and community needs.
- Operations: Assist in oversight of community, including marketing & leasing, monitoring work orders, handling resident concerns or issues, working closely with resident through the recertification process, collect and enter rental payments, manage waiting list and applications.
- Compliance: The property is a Low Income Housing Tax Credit and HUD site; all staff must ensure that strictest compliance is maintained with all programmatic standards.
- Administrative: maximize usage of RealPage’s OneSite software for operating efficiency. Answer phones, manage filing (work orders, tenant files, vendor files), generate mailings and tenant notices, answer and address property inquiries.
Benefits
- Over 4 weeks of total PAID TIME OFF per year
- Affordable health plans with LOW monthly premiums and FREE Virtual Healthcare Services with enrollment
- PAID Short & Long Term Disability
- 401K with company-PAID match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
