Receptionist

Madison County Government • Anderson, IN

389d • $31,500 - $31,500

About The Position

The Receptionist for the Madison County Prosecutors IV-D Child Support Program is responsible for managing front desk operations, including answering calls, greeting clients, and handling various administrative tasks to support the office's functions. This role is essential for ensuring effective communication and service delivery within the child support program.

Requirements

• High school diploma or equivalent.
• Experience in a receptionist or administrative role.
• Proficiency in operating multi-line telephone systems.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.

Nice To Haves

• Familiarity with State Child Support Guidelines.
• Experience with case management systems like ISETS.

Responsibilities

• Answer incoming telephone calls using a multi-line telephone system and assist callers by determining the nature of their call.
• Greet clients and visitors, providing information or directing them to the appropriate person or agency based on their needs.
• Gather and document pertinent information from custodial and non-custodial parents in the ISETS System.
• Verify the completeness of applications for services and reject incomplete applications as necessary.
• Schedule and reschedule appointments for custodial and non-custodial parents.
• Collect daily mail from the IV-D designated U.S. Postal mailbox and distribute it to appropriate staff members.
• Prepare file folders and labels for new assignments/applications after case building in the ISETS system.
• Generate copies of necessary documents for custodial and non-custodial parents.

Benefits

• Full-time employment status.
• Potential for reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed