Receptionist

Midland Credit Management • Troy, MI

306d

About The Position

The Receptionist is responsible for maintaining operations at the front desk including answering incoming calls, directing calls to appropriate associates, and greeting visitors. The position serves as front-line security including monitoring badge access and issuance. Will monitor site cameras for suspicious activities and report it to facilities site management.

Requirements

• Required: High School Diploma
• Required: 1-2 years previous experience as a receptionist, or in customer service or related clerical role.
• Required: Experience with Microsoft Office Suite tools (Word, PowerPoint, Excel).
• Required: Excellent customer service and communication skills.

Nice To Haves

• Preferred: Associate's in Office Management, Security, Public Relations, or related field.
• Preferred: Experience with monitoring cameras.
• Preferred: Spanish language skills.

Responsibilities

• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel.
• Monitor visitor access and issue visitor badges, as required.
• Receive incoming subpoenas and alert appropriate personnel of their arrival.
• Maintain accurate visitor calendar(s) and keep daily log(s) of all badges issued and/or returned.
• Answer incoming telephone calls, determining nature of calls, and forwarding to appropriate personnel or take message, routing that to appropriate personnel.
• Retrieve messages from the main Company voicemail and forward to appropriate personnel.
• Continuously monitor security cameras and door alarms for suspicious activity and act, when noted.
• Maintain security log.
• Perform basic administrative duties including copying, faxing, data entry, and filing.
• Complete daily and weekly audits of security badges and materials.

Benefits

• Earn a competitive salary.
• All employees are eligible for uncapped commission or annual bonus incentives.
• Grow at MCM with paid training and development programs.
• We are committed to honoring great results with awards and prizes.
• Tuition Assistance for pursuing a degree or coursework.
• Comprehensive healthcare plans and options.
• Enjoy up to eight hours of paid time off each year to volunteer.
• Retirement savings options.
• Company paid leave for new parents.
• Team-building events and experiences.
• Paid and floating holidays, as well as generous paid-time-off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED