Receptionist

Humana-posted 3 months ago

$38,000 - $45,800/Yr

Full-time • Entry Level

Miami Lakes, FL

5,001-10,000 employees

Insurance Carriers and Related Activities

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The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments. The Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center.

Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
Excellent customer service and phone etiquette
Team player with a positive attitude
Ability to multitask in a fast-paced environment
Attention to detail and highly organized
Knowledge of MS Office (Word, Excel, Outlook, Access)

Value-based care model experience
Knowledge of Medical Terminology
Experience with EMR Systems (Electronic Medical Records)
Bilingual in English and Spanish

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
Short-term and long-term disability
Life insurance

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