Receptionist

Humana • Humble, TX

277d • $41,800 - $50,400

About The Position

Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry. Center Address: CenterWell Humble, 9688 FM 1960 Bypass Rd. W., Humble, TX. 77338.

Requirements

• Bilingual English (read, write & speak) and Spanish.
• Medical setting experience.
• Strong organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Ability to foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Nice To Haves

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• 2 years medical setting front desk experience.
• Customer service experience.
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA.

Responsibilities

• Answer phone calls utilizing a Genesys system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Benefits

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed