Receptionist

Paycom • Grapevine, TX

409d

About The Position

The Receptionist position is a full-time role based in the Grapevine Office, responsible for managing a high volume of incoming phone calls and providing excellent customer service. The role requires clear communication with both internal and external customers, ensuring that calls are routed appropriately and that customer concerns are addressed effectively.

Requirements

• High School graduate.
• Prior experience with a multiline phone system (preferred).
• Excellent verbal communication skills.
• Strong customer service skills.
• Ability to multi-task in a fast-paced environment.
• Good telephone skills.
• Well organized.
• Cooperative and willing to work with others.
• Customer friendly attitude.

Responsibilities

• Answer high volume of incoming phone calls and determine caller's needs in order to route to the appropriate destination.
• Adhere to all processes and talk tracks.
• Communicate clearly and professionally with internal and external customers.
• Take messages and document call back requests as needed.
• Alert leadership of any customer issues or concerns.
• Handle difficult external and internal customers effectively and professionally.
• Perform additional project work as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED