Receptionist

Bain Capital • Boston, MA

37d • $60,000 - $70,000 • Onsite

About The Position

The reception team at Bain plays a vital role in shaping the overall workplace and visitor experience. As the first point of contact for clients, guests, and employees, this role is central to creating a welcoming, polished, and seamless environment that reflects the firm’s culture and standards of excellence. This position requires a hospitality-focused professional who is comfortable engaging with a diverse range of individuals and is committed to delivering exceptional service. The schedule is Monday–Thursday, 10:00am–7:00pm, and Friday, 9:00am–6:00pm

Requirements

• Professional appearance with a warm, service-oriented demeanor
• Exceptional interpersonal skills with the ability to engage confidently with a wide variety of personalities
• Strong verbal communication skills, both in person and over the phone
• Highly attentive to detail while effectively managing multiple priorities in a fast-paced environment
• Proactive mindset with a willingness to take initiative and support team needs
• Collaborative team player who contributes positively to office culture

Nice To Haves

• Experience in hospitality, customer service or workplace experience roles (corporate environment preferred)
• Prior experience as a receptionist, or in a front-of0house capacity
• Demonstrated stability and professionalism in previous roles

Responsibilities

• Serve as the face of the company by warmly welcoming employees and visitors, anticipating needs, and ensuring a positive and memorable first impression
• Deliver a high-touch hospitality experience, including offering beverages, managing coat/ bag storage, and attending to guest comfort
• Coordinate and process preclearance requests accurately and efficiently to ensure a seamless arrival experience
• Manage high-volume phone lines with professionalism and courtesy, directing calls appropriately
• Maintain a polished, organized reception area that reflects the firm’s standards
• Provide coverage across reception desks as needed to ensure consistent service levels
• Partner with colleagues to support special projects and enhance overall workplace experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed