Receptionist

CenterWell • Port Orange, FL

1d • Onsite

About The Position

Become a part of our caring community. The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator. Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).

Requirements

• One year or more of healthcare experience
• Commitment to enhancing patient experience and care
• Strong customer service and phone skills
• Collaborative and positive team player
• Efficient multitasking in a fast-paced setting
• Detail-oriented and highly organized
• Skilled in Microsoft Office (Word, Excel, Outlook, and Access)

Nice To Haves

• 1+ years of experience with value-based care models
• Knowledge of medical terminology
• Experience with EMR systems
• Bilingual in English and Spanish

Responsibilities

• Greet patients and visitors in person and by phone
• Manage patient appointments, coordinating with medical staff
• Update patient records in EMR and CRM systems
• Process billing, update patient accounts, and collect copayments
• Answer calls, respond to inquiries, and provide general information
• Keep the reception area clean, organized, and well-stocked
• Help with office tasks such as ordering supplies, managing inventory, and arranging courier services
• Make decisions within defined parameters for work expectations, quality standards, and timing

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed