Receptionist
About The Position
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About this role – Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services? This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in Boulder, Colorado. We’re looking for incredible individuals to create a best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services. You’ll be the all-around experience expert, working with teams across the organization! Core functions include: Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day! Create memorable experiences with a warm, welcoming personality. Take initiative to proactively address guest needs and answer questions. Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive. Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Requirements
- Minimum 2 years previous customer service related experience.
- Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
- People Person: The best part of serving others is creating experiences for them that go beyond the expected.
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
- Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
- Technology and Tools: Proficient in a range of information technology tools and platforms.
- Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner. As well as stand for periods of time.
Responsibilities
- Track all visitors, including vendors, visiting employees and guests.
- Manage parking and vehicle logs and records.
- Coordinate security access cards for employees and vendors.
- Welcome event guests and assist with printing visitor badges.
- Assist with tracking employee on-boarding/off-boarding processes.
- Manage incoming and outgoing courier and other packages or mail as required.
- Support the annual management plan by accomplishing key performance indicators.
- Perform ad hoc facilities assignments as needed.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
