Receptionist

RR Donnelley•San Francisco, CA

14d•$26 - $29

About The Position

( denotes an “essential function”) Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals. Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary. Provide high level services to staff, clients and guests. Communicate with manager and client on job or deadline issues. Handle additional projects as assigned. Handle sensitive and/or confidential document and information Communicate with supervisor or client on job or deadline issues. Meet contracted deadlines for accepting, completing, and delivering all work. Troubleshoot basic equipment problems. Prioritize workflow. Interact with clients in person, over the phone or electronically. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost-efficient manner. Schedule: Monday-Friday 8:00am-5:00pm

Requirements

High school diploma or equivalent.
Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
Ability to work in a fast-paced team environment.
Ability to handle business matters with professionalism
Attention to detail with an emphasis on accuracy and quality.
Intermediate computer skills including Microsoft Word and Excel
Ability to prioritize work to balance multiple projects and deadlines.
Excellent verbal and written communication skills.
Self-motivated and the ability to multi-task
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Must be self-motivated with positive can-do attitude.

Responsibilities

Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner.
Transfer calls to appropriate individuals.
Greet clients and visitors to the office with warmth and professionalism.
Notify employees of visitor’s arrival when necessary.
Provide high level services to staff, clients and guests.
Communicate with manager and client on job or deadline issues.
Handle additional projects as assigned.
Handle sensitive and/or confidential document and information
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.