Receptionist

McCalla Raymer Leibert Pierce LLP • Roswell, GA

just now • Onsite

About The Position

JOB SUMMARY:
This full-time, on-site position is focused on reception and front desk responsibilities. This position may handle other administrative tasks from time to time including mailing handling, scanning, copying and filing. However, the main focus is reception. Prior reception experience in a high call volume environment is preferred. In this position you will need to possess the willingness to work well in a team environment as well as the ability to work independently at times. No legal experience necessary.

Requirements

• Must have excellent verbal and written communication skills.
• Must have proficiency in MS Office suite.
• Must be committed to providing exceptional customer service.
• Must be able to work with others in a congenial and team-oriented manner.
• Must be self motivated.
• Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
• Must have excellent attention to detail.
• High school degree required.
• Must have recently graduated from college or have 2-3 years of relevant experience.

Nice To Haves

• Prior reception experience in a high call volume environment is preferred.
• College degree strongly preferred.

Responsibilities

• Answering incoming calls on a multi-line phone system.
• Working in Zoom, Microsoft Teams and Outlook to route calls and voicemails to the appropriate person or department.
• Retrieving and responding to a variety of clients and internal firm requests via phone, email and workflow steps.
• Learning basic legal documents and terminology.
• Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
• Providing exceptional customer service to clients at every level of interaction.
• Providing support to attorneys in a high volume, time sensitive atmosphere.
• Maintaining strict confidentiality of client and borrower information and firm processes.
• Performing other duties and responsibilities as needed.
• Ability to carry 10 pounds or more

Benefits

• Medical, Dental, Vision, Life Insurance, and 401K with company match.
• Observe All Federal Holidays, Birthday Holiday, Accrue 15 Days PTO for the first 5 years, Employee Resource Groups and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED