Receptionist

Store•St Louis, MO

57d•Onsite

About The Position

The Receptionist serves as the first point of contact for all Headquarters callers and visitors and sets the tone for the Guest experience. This role supports daily office operations and requires an individual with proven customer service experience, professional communication skills and telephone etiquette, and office administrative abilities.

Requirements

A high school diploma or equivalent
1-2 years of customer service or receptionist experience

Nice To Haves

Some college or associate’s degree preferred.
Ability to work in a steady, unhurried pace
Strong customer service and detail orientated approach
Respects and seeks out direction from others
Strong commitment to tasks being completed correctly and on time
Communication is factual, polite, and professional
Willingness to follow established policies, processes, and procedures
Thrives in a structured environment
Enjoys collaborating with others & supporting teams

Responsibilities

Answer and direct calls in a professional, friendly manner
Respond to customer inquiries in a polite and timely manner
Forward calls to the proper party
Take complete and accurate messages and deliver them to the appropriate person as quickly as possible
Listen to and direct voicemails received during closed hours
Manage vendors such as Canteen and other vendors as assigned.
Perform various administrative duties that do not interfere with the receptionist’s ability to provide top service
Receive deliveries, including packages and mail
Manage the mail
Provide parking validations
Point of contact for employee parking passes
Other duties as assigned