Receptionist - Full Time

Greater Birmingham Humane Society Inc•Birmingham, AL

About The Position

Receptionist Do you have experience handling high volume inbound calls in a kind and courteous manner? We want to speak with you! The Greater Birmingham Humane Society is looking for a full-time receptionist with great customer service skills and professional demeanor to join the team! Visit our website at www.gbhs.org [//www.gbhs.org] to learn more about GBHS- it is a career with a mission! General Function The Receptionist will be responsible for assisting customers calling, emailing, or visiting the Greater Birmingham Humane Society. Compassionate care of animals and customer service skills are a critical part of this position.

Requirements

High school diploma or general education degree ( GED); and 1-2 years related customer service experience and/or training; or equivalent combination of education and experience
Must be able to work weekdays and weekends
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively communicate information in one- on –one situations to callers, visitors, and other employees of the organization
To perform this job successfully, an individual should have knowledge of Microsoft Office and ability to learn new software
The employee must have close vision ability
Phone operator: 1 year preferred
Skilled in Time management
Professional appearance
Ability to make decisions and perform accurate work under pressure
Must be a team player
Must communicate well, both written and verbal
Ability to organize, multitask, and prioritize
Ability to be resourceful and proactive in dealing with issues that may arise
Basic understanding of animal welfare; minimal computer skills; meets minimum general requirements for GBHS employment as set forth in GBHS employee handbook.

Responsibilities

Answers multi-line telephone system, takes accurate messages, screens and directs calls to the appropriate person or department in an efficient manner
Secretarial/reception responsibilities including but not limited to copies, preparing documents, sorting, filing, mailing as needed
Responsible for courteous, polite customer service
Responsible for maintaining a neat and organized desk and surrounding areas
Answer and accept all GBHS inquiries in a polite, timely and courteous manner whether on the phone, email or in person inquiries
Answer, screen and forward incoming calls warmly while making sure to give the most updated and correct information and record messages with date, time, name and number.
Promptly respond to email inquiries with correct data.
Receive and sort daily mail and deliveries as needed
Help coordinate with adoption staff and provide assistance such as scheduling appointments as needed
Performs other job duties as required
Secretarial/clerical duties on an as-needed basis from Operations and Administration
Maintains awareness of industry standards and innovations through publications