Receptionist

JLL • Chicago, IL

30d • Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary The Receptionist is responsible for the delivery of amazing guest experiences at one of the most exciting JLL client’s offices. We are looking for enthusiastic individuals to create best-inclass reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

Requirements

• Experience: Minimum 2 years previous customer service-related experience.
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools: Proficient in a range of information technology tools and platforms.
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying smal

Responsibilities

• Enthusiastically welcome all guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Function as point of escalation or resolution with technology support for issues including WIFI access, facilities issues, A/V equipment, internet access, teleconferencing, printers and copiers.
• Guide employees through the process of reserving meeting rooms in the conference center and direct them to engage additional support resources as well to ensure a smooth event day.
• Monitors bookings of conference center meeting rooms and prioritizes bookings based on executive hierarchy.
• Facilitate vendor access to the conference center floor, i.e., coffee/vending machine suppliers, building’s property management, caterers etc.
• Assist with minor event planning and meeting space set-up as needed.
• Assist caterers as required for event.
• Be familiar with all building conference rooms and alternate location options. Provide information to employees when necessary.
• Maintain lists of local amenities including restaurants, list of caterers, maps of surrounding areas and phone numbers for transportation.
• Track all JLL/BMO Corporate Real Estate visitors, including vendors, visiting employees and guests.
• Manage parking validations for approved guests/visitors.
• Coordinate security access cards for JLL/BMO Corporate Real Estate employees and vendors. Maintain Corporate Real Estate security access card inventory and distribute once a card is requested and approved by client.
• Welcome event guests and assist with access.
• Assist with updating employee experience guides and JLL playbooks/SOPs, updating any documentations as changes occur.
• Support the annual management plan by accomplishing key performance indicators.
• Create Corrigo work order requests as needed.
• Identify best practices and establish proper benchmarks to measure facility management performance. Identify opportunities to enhance facility performance within the portfolio.
• Complete performance reviews and other JLL HR duties in accordance with JLL policies if applicable.
• Back up support for subsequent receptionist.
• Other duties as assigned.

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed