Receptionist

Bethesda Senior Living Communities•Maryland Heights, MO

1d•Onsite

About The Position

The receptionist position is on an as-needed basis and is responsible for providing a positive first impression and quality customer service to residents, family members, applicants, visitors, vendors, and team members upon entering the community.

Requirements

Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
Ability to maintain composure during frequent interruptions and in emergency situations.
Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment
Demonstrates a SERVANT heart and attitude by following our Mission Statement.
High School Graduate or equivalent required.

Responsibilities

Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
Provides a positive first impression of the community to all customers.
Distributes and sends mail and faxes.
Maintains inventory of office supplies.
Assists managers in special projects and mailings as requested.
Assists Executive Director and Business Office Manager as needed.
Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
Performs all other duties as assigned or required.