Receptionist (H)

University of Miami•Miami, FL

About The Position

The Receptionist welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. Department Specific Functions 1. Call caregivers to confirm upcoming clinic appointments and maintain appointment calendars. 2. Work closely with Intake Coordinator on new referrals received via the Florida Early Steps website, faxes and emails. 3. Maintain referral logs to track daily and weekly referrals. 4. Work closely with the Office Manager to maintain inventory of office supplies. 5. Communicate with UM facilities when a work orders need to be place. 6. Bilingual English/Spanish essential. Knowledge, Skills, and Attitudes: Proficiency in Microsoft Outlook, Word and Excel Ability to learn and navigate Florida Early Steps data system and other platforms used in the program

Requirements

High School diploma or equivalent
Minimum 1 year of relevant experience.
Any relevant education, certifications and/or work experience may be considered.
General knowledge of office procedures and operations
Ability to communicate effectively in both oral and written form
Ability to understand and follow instructions
Ability to work evenings, nights, and weekends as necessary
Bilingual English/Spanish essential.
Proficiency in Microsoft Outlook, Word and Excel
Ability to learn and navigate Florida Early Steps data system and other platforms used in the program

Responsibilities

Call caregivers to confirm upcoming clinic appointments and maintain appointment calendars.
Work closely with Intake Coordinator on new referrals received via the Florida Early Steps website, faxes and emails.
Maintain referral logs to track daily and weekly referrals.
Work closely with the Office Manager to maintain inventory of office supplies.
Communicate with UM facilities when a work orders need to be place.