Receptionist

Dimensional • Austin, TX

1d • Onsite

About The Position

The Corporate Services team goes above and beyond to provide clients, employees, and visitors with an exceptional experience each and every time they step into a Dimensional facility. Team members diligently attend to details—both big and small—to ensure that people walk away with the best possible impression of the firm. Everyone on the team is empowered to propose process improvements that will result in the highest quality of service. The Receptionist will be responsible for maintaining front desk duties while providing hospitality support to employees and visitors. This is an onsite position; if available, remote work will be limited.

Requirements

• Must be flexible and possess a professional, approachable, and friendly attitude.
• Excellent verbal and written communication and interpersonal skills.
• Customer focus and the ability to multi-task, set priorities, and manage time effectively.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Able to work equally well in a team environment and independently.
• Self-starter who can manage multiple projects and meet deadlines.
• Able to work well under pressure.
• Professional appearance and demeanor.
• Strong phone and verbal communication skills along with active listening.
• Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.
• Bachelor's degree preferred.
• At least 2 years of office or receptionist experience in a corporate environment, a plus
• Experience using call management software is a plus.

Responsibilities

• Greet employees and visitors in a professional and friendly manner, reach their point of contact promptly, or escort them to appropriate locations as needed.
• Accurately enroll clients and guests into badge databases.
• Communicate with other departments via phone, email, and office messenger to share or collect information regarding clients, guests, and employees.
• Ensure new employee information is uploaded into company intranet and applications.
• Monitor department email distribution list and reply using accurate and professional verbiage, delegating emails to appropriate Corporate Services representative.
• Assist with managing incoming telephone inquiries and field calls appropriately using a call management software program.
• Excellent organization and prioritization skills to effectively and efficiently manage multiple visitors, requests, and day-to-day tasks.
• Knowledge of firm and departmental structures as well as senior management and company history.
• Understand and track all events occurring onsite, including awareness around when groups are due to arrive, the impact of arrivals on other departments, and proactive communication to appropriate leadership if/when changes arise once groups are onsite.
• Have a basic knowledge of surrounding area amenities, events and activities to share with employees and clients as needed.
• Be proactive and solution-oriented when approaching projects and responsibilities.
• Ensure Reception and lobby remain clean and organized.
• Uphold building and operational security processes and procedures.
• Serve as a building representative for life, safety, and evacuation procedures.
• Assist with meetings and events as needed.
• Special projects as assigned.

Benefits

• Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.
• It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level