Receptionist

Lifepoint Health • Avondale, AZ

2d • Onsite

About The Position

Your experience matters Copper Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team As part of the intake department, you become part of a family that is strong in teamwork, positive communication, and opportunity for advancement. The fast-paced environment is a place to strengthen critical thinking skills and grow in patient management interventions

Requirements

• Education: High School Diploma or equivalent Preferred; Associates Degree Preferred.
• Skills: Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Schedule : Full-time

Responsibilities

• Provides front-line support by greeting guests and managing incoming calls, ensuring individuals are directed to the appropriate staff or department.
• Performs a variety of clerical and administrative tasks while supporting hospital operations and maintaining compliance with HIPAA guidelines.
• Delivers excellent customer service in all guest and caller interactions
• Performs clerical duties such as typing, filing, copying, and message taking
• Facilitates the flow of information throughout the hospital in accordance with HIPAA regulations
• Collaborates with the Business Development and Assessment departments during the patient assessment and admission process
• Assists with obtaining patient vital signs upon request from the Assessment Department
• Greet patients and guests upon arrival and ensure their comfort
• Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers, and visitors in a prompt and courteous manner
• Records and routes telephone and in-person messages accurately, completely, and promptly
• Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc.
• Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner
• Routes incoming mail promptly and to the correct departments or individuals; maintains awareness of highly confidential and/or important documents received at the hospital (as assigned)
• Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors
• Assists Assessment and other departments as required
• Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement
• Able to maintain professionalism in a variety of stressful situations
• May be required to work flexible hours and overtime

Benefits

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees