Receptionist: Silvergate Fallbrook

AMERICARE HEALTH & RETIREMENT GROUP•Fallbrook, CA

6d•$17 - $18•Onsite

About The Position

To ensure that residents, staff and visitors are received in an excellent and professional manner and that the reception area operates a high-quality service at all times.

Requirements

A high school diploma or general education degree (GED); one to three months related experience and/or training preferred
Fluent in speaking, reading and writing English
Proficient in computer skills, including database software and Microsoft Office
Strong communication skills and proficient math and analytical skills
Excellent customer service skills
Excellent time management and organizational skills
Ability to prioritize and multitask
Ability to respond effectively in an emergency or crisis situation

Responsibilities

Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
Monitors all incoming and outgoing activity of residents and guests.
Document daily log notebook appropriately and thoroughly.
Monitors visitor access and issues passes when required.
Retrieves messages from voice mail and forwards to appropriate personnel.
Monitors emergency pull cords and records each incident accurately in the daily log note book.
Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions and other information as needed.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Maintains key control and issues new apartment keys as needed.
Provides information as needed for management and emergency personnel.
Prepares and distributes in-house forms, reports, etc.; also, creates daily and weekly menus on computer and prepares them for distribution.
Performs clerical duties as needed, such as filing, photocopying and collating.
Creates and prints fax cover sheets, memos and other documents as instructed by management.
Sends faxes upon request, retrieves and routes incoming faxes, assists users.
Receives, sorts, routes mail and packages and publications; understands the operation of Postage Machine and uses it in accordance with company requirements.
Ensures medication deliveries are handled in an efficient manner and sent to the appropriate resident and/or wellness center immediately upon receipt.
Accepts payments for services and products.
Takes Dining Room reservations and completes reservation form as needed.
Locks and unlocks entrances and exits.
Performs evening rounds on each floor.
Has complete understanding of Emergency Fire Alarm Panel and knowledge of how to direct staff when the alarm sounds.
Assists marketing department with photocopies and mail campaigns; will also put together marketing brochures.
Flexible to cover other shifts to accommodate sick days and vacations when other Receptionists are absent.
Know where supplies are located throughout the facility (plungers, towels, sheets, etc.)
Be able to troubleshoot internet and Wi-Fi issues when system goes down.
Performs other duties as assigned.