Receptionist

Retirement Housing Foundation•Houston, TX

36d•$16 - $16•Onsite

About The Position

Northvale Village , a senior housing community, is seeking a friendly, organized, and customer-service–focused Receptionist . As the first point of contact for residents, visitors, vendors, and staff, the Receptionist plays a key role in supporting daily community operations and maintaining a warm, professional front desk environment.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Word and Excel.
Strong interpersonal skills; must be patient, friendly, and professional.
Ability to multitask and remain calm in a fast-paced environment.
Excellent organizational skills and strong attention to detail.

Nice To Haves

Previous receptionist or office experience, especially in senior housing or property management.
Experience with RealPage OneSite is highly desirable.

Responsibilities

Welcome and assist residents, visitors, guests, and vendors with professionalism and courtesy.
Answer, screen, and route incoming calls promptly and accurately.
Maintain a warm and welcoming lobby atmosphere at all times.
Ensure resident interactions are handled with patience, respect, and exceptional customer service.
Perform office tasks including copying, faxing, mailing, scanning, and filing.
Assist in preparing Annual Recertification packets for the Occupancy Department.
Create, post, and distribute memos, notices, and rent receipts to residents.
Maintain and update resident databases in Excel and RealPage OneSite .
Order and track office supplies; keep the supply/storage area organized.
Submit and track Reasonable Accommodation Requests , ensuring accurate documentation.
Manage resident FOB key assignments and maintain a current tracking log.
Enter daily maintenance service requests in OneSite and assign tasks to maintenance staff.
Track and close work orders once completed.
Assist with scheduling vendors such as pest control, elevators, grounds, and other routine services.
Monitor building alarm indicators and coordinate responses with the Building Manager.
Assist residents with signing up for the online ActiveBuilding rent payment portal .
Update resident bulletin boards monthly with current notices, safety information, and event flyers.
Monitor lobby activity, security cameras, and parking areas; report unauthorized vehicles.
Listen for fire alarms and emergency pull cords; respond promptly and notify on-site staff.
Help maintain a safe and secure environment for residents and guests.