Receptionist

Alliance For MultiSpecialty Research LLC•Newton, KS

About The Position

The Receptionist is responsible for greeting and scheduling patients and visitors. This role has administrative and clerical tasks that aid in the flow of potential trial subjects, study participants, sponsors and representatives. The receptionist is responsible for maintaining confidentiality of all patient information in compliance with HIPAA Privacy and Security Rules. To consistently embody AMR Clinical’s Core Values: United We Achieve Celebrate Diverse Perspectives Do the Right Thing Adapt and Persevere The Receptionist reports to the Site Manager. Classification: Non-Exempt

Requirements

At least 1 years of experience in an office setting.
Advance knowledge of computer software in a variety of programs, i.e. Word, excel, etc.
Excellent task management and prioritization skills.
Strong verbal and written skills
Great interpersonal skills
Keen and acute attention to detail
Ability to work independently and demonstrate initiative.
Positive, collaborative, and team-oriented.
Ability to work in a fast-paced environment
Excellent follow-up skills.
Fluent in English.

Responsibilities

Greets patients and visitors. Ensure necessary paperwork is provided at check in.
Prepares schedule for the site.
Monitor patient wait times and let SM know of long wait times.
Develop and maintain rapport with stakeholders.
Schedule appointments.
Initiate reminders/confirmation communications for upcoming scheduled appointments.
Follow up on missed appointments. Document /chart efforts.
Answer incoming phone calls and direct to appropriate personnel.
Establish medical charts for new trial subjects and maintain charts for existing subjects.
Send request for medical records as needed. Maintain log for follow-up and ensure receipt.
Create Patient stipend reimbursement forms
Handle payment of subject stipends according to study protocol.
As Authorized by subject, issue notification to primary care physician regarding study participation.
Verify patient status (screen fail, withdrew consent, completed, etc. )
File daily logs, privacy forms, patient charts, etc.
Maintain W-9 forms and identification in clinical conductor.
Ensure wait area is clean and straightened up daily.
Manage all incoming/outgoing mail, express/courier deliveries, and deliver to appropriate personnel.
Special projects as assigned.
Position may require occasional weekend and/or overtime hours.
Other duties as assigned