Receptionist

Citadel Credit Union • Uwchlan Township, PA

8d • Onsite

About The Position

The Receptionist serves as the first point of contact at Citadel Headquarters
and plays a key role in creating a welcoming, professional, and secure
environment for all guests, employees, and partners. This role is responsible
for delivering high-quality customer service experience while efficiently
managing daily front desk operations, supporting internal teams, and
coordinating communication related to visitors, vendors, and deliveries.

In addition to greeting and assisting visitors, the Receptionist supports office
operations by managing café and pantry inventory, assisting with supplies and
event-related needs, accepting and distributing packages, and performing
administrative tasks as needed. While this position maintains consistent,
standard working hours, there will be occasions when adjusted hours are required
to support scheduled events at Citadel Headquarters, so flexibility will be
essential.

The ideal candidate is organized, approachable, and detail-oriented, with the
ability to maintain confidentiality and always represent Citadel with
professionalism.

Requirements

• 1+ years of related experience.
• HS Diploma or equivalent.
• Familiarity with vendor coordination and management.
• Excellent command of computer applications, including but not limited to Word, Excel, Outlook, PowerPoint, and Acrobat.
• Proficient with Canva, Adobe Express, or similar platform.
• Strong calendar management experience.
• Ability navigating the internet and utilizing web forms to place orders.
• Strong verbal and written communication skills.
• Strong interpersonal skills with a professional and friendly demeanor.
• Ability to multitask and manage time effectively.
• Must be reliable, cooperative, and a team player.
• Ability to stay organized while supporting multiple projects or requests simultaneously.

Nice To Haves

• Valid driver’s license
• Ability to lift heavy objects

Responsibilities

• Will report to the Director of Organizational Health and Engagement within the HR Department.
• Will work closely to support the Corporate Events and Operations Manager and the Senior Team as needed.
• Ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills.
• Responsible for complex calendar management.
• Ability to maintain a realistic balance among multiple priorities to meet all deadlines.
• Will maintain the appearance of the front desk, lobby and entrance, including holiday or celebration decorating.
• Will welcome guests, clients, vendors, employees, or members in a friendly and professional manner.
• Will assist with administrative tasks as needed to support daily operations.
• Will manage snack, beverage, catering and café inventory and communicate replenishment needs as they arise.
• Will assist vendors and visitors by contacting the appropriate employee when they arrive and ensure they have an escort prior to leaving the lobby area.
• Will provide an exceptional customer service experience while consistently exhibiting professionalism when interacting with colleagues, visitors, and members.
• Will support office operations by assisting with supplies and event-related orders, including unpacking, organizing, and inventory tracking.
• Responsible for accepting small packages and envelopes in the reception/lobby area and communicating to the intended recipient to coordinate pickup.
• Will handle the communication and distribution of deliveries that arrive at Headquarters.
• Will maintain security and confidentiality while representing Citadel in a professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED