RECEPTIONIST (Part-time)

Center on Halsted•Chicago, IL

1d•$17 - $17

About The Position

Receptionists provide crucial support to Center on Halsted. The top priority is for reception staff to welcome all patrons and clients when entering the building and to ensure a safe and nurturing environment for all. Reception staff also manage the reception desk, ensure lobby cleanliness and organization, answer and route incoming phone calls, process client payments, provide referrals, (with the help of operations and security) address patrons misbehaving and not following our In-Center Commitments, and complete other duties as assigned.

Requirements

Critical Thinking: Consistently identifies, gathers, and applies relevant information to their work.
Equity Mindset: Understands and is committed to goals of equity; consistently brings an equity mindset to the organization works and workplace. interpersonally, organizationally and structurally.
Collaboration: Helps colleague’s as needed, views responsibilities as shared
Communication: Uses effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening.
Adaptability: The quality of being able to adjust to new conditions. Being able to change in order to fit or work better in some situations or for some purpose.
Develops and Motivates Others: Motivates others and supports their development through strong coaching and mentoring
Leads with Vision: Effectively prepares and communicates vision for the future of the organization and guides team through developing and managing subsequent changes.
Continuous Improvement Minded: Identifies strategies to improve organization’s impact; weighs diverse inputs to inform strategies, sets course and drives implementation.
Results – proven track record of exceeding goals and bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis wisdom, experience, and judgement; high level of business acumen, problem solving, and creative resourcefulness
Strategic Vision and Agility – ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Leadership and Organization –capacity to manage and lead people; ability to enforce accountability
Action Oriented – enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
Personal qualities of integrity, credibility, and commitment to the mission of Center on Halsted
Flexible and able to multi-task; can work in fast-paced environment; able to demonstrate resourcefulness in setting priorities; able to work nights and weekends
Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) sensitivity
Excellent verbal and written communication skills

Nice To Haves

bilingual skills (Spanish / English ) highly desirable

Responsibilities

Maintain a friendly and helpful disposition when interacting in-person or on the phone with diverse Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) community members and allies; welcome all Center constituents and provide excellent customer service.
Multi-task when needed, e.g. helping a caller on the phone while keeping an eye on the lobby. Keep an eye on security cameras with a focus on the lobby and sidewalks; report potential issues to security and operations.
Provide clear, understandable, and accurate information to diverse clients; efficiently search through multiple sources of information to provide patrons with information quickly.
Maintain confidentiality for all visitors and clients; answer questions and provide referrals as needed; maintain professional boundaries with visitors and clients.
Maintain clean and organized environment, including lobby tables, chairs, and reception desk.
Ensure duties on receptionist checklist are completed along with any other assigned tasks; update rosters as needed; process all paperwork as needed; process financial payments, according to policy, as needed.
Train and monitor volunteer receptionists; ensure they are able to perform all duties needed; provide feedback as necessary.
Ensure effective radio communication with Security and Operations to support real-time coordination during the shift.
Maintain log of received and shipped packages; ensure delivery of any packages left at reception desk; address problems as needed.
Assist operations as requested; Anticipate problems and suggest improvements.
Communicate effectively with diverse population, including all Center constituents, e.g. staff, patrons, clients, donors, volunteers, interns, etc.
Punctuality and flexibility required; nights and weekends required.
Coordinate with Operations and Security teams to uphold and enforce Center on Halsted’s community commitments and policies.
Print and distribute the daily Center calendar to designated locations each morning.
Support lobby patrons in accessing the food pantry, ensuring a respectful and organized process.
Support secure handling of cash bags by working closely with Operations and Finance to maintain proper protocols.