Receptionist

Stifel•Chico, CA

1d•$40,000 - $54,000

About The Position

The Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. This position answers inquiries, directs/connects calls, and provides information regarding activities conducted at establishment; location of departments, offices, and employees within the Firm.

Requirements

Basic knowledge of the principles and processes for providing customer service (needs assessment, meeting quality standards for service, and evaluation of customer satisfaction).
Knowledge of administrative and clerical procedures and systems such as managing files and records and other office procedures.
Knowledge of transmission, switching, control, and operation of telecommunication systems.
Minimum Required: High School Diploma or equivalent
Minimum Required: 0-1 year of similar work experience
Minimum Required: None
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Responsibilities

Answer, screen, and forward calls, provide information, take messages, and schedule appointments.
Greet clients/guests, determine nature and purpose of visit, and direct or escort them to their specific destinations or notify appropriate 'host' employee of arrival.
Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets, and other documents.
File and maintain records.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine the appropriate answer to client questions.
Provide information about the Firm such as location of departments or offices, employees within the organization, or services provided.
Keep work area and reception lobby tidy and presentable.