Receptionist
About The Position
Do you enjoy a three-day weekend? Are you seeking a full-time position working four days per week? Join our Reception team! In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.
Requirements
- High school diploma or equivalent
- Two years minimum experience working in a medical setting is preferred
- Passion for providing outstanding patient healthcare experience
- Ability to work effectively as part of a supportive and collaborative team
- Proficient in managing multiple tasks simultaneously
- Demonstrates empathy and attentiveness to each patient's individual needs and concerns
- Excellent skills in documenting information and clear communication
- Familiarity with electronic health records and practice management systems is preferred
- Strong organizational and administrative abilities
- Exceptional time management and record-keeping skills
- Treats patients and co-workers with respect and professionalism
- Ability to use technology such as the telephone, computer, and other related instruments or devices.
- Good vision and hearing are essential for accurately processing information and communicating with patients.
- Ability to stand and walk during work shifts.
- Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.
Responsibilities
- Patient Check-In/Check-out Checks patients in, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Scans patients insurance card.
- Ensures that proper authorization or referral is collected from the patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer, and takes photo.
- Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
- Maintains the cash drawer; responsible for payments received at the front desk.
- Complete opening and closing procedures each day for the front desk.
- Administrative Places telephone calls to no-show appointments; reschedules as needed.
- Places telephone calls to patients on the waitlist to setup appointments
- Calls unconfirmed and overdue appointments
- Manages provider recalls
- Provides back-up support on telephones
- Sends/manages tasks in the EHR system
- Monitors automated message handling system
- Inspects reception room for neatness.
- Maintains adherence to company policies
- Performs other duties as required
Benefits
- 401(k) Retirement with an employer contribution
- Medical and Dental Insurance
- Employer contribution to a Health Savings Account
- Vision Benefits
- Wellness Benefits
- Paid Time Away Benefits
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
