Receptionist - Clinton Medical Center - Rotating Shifts - Full Time

Trinity Health•Clinton, IA

About The Position

Position Purpose Maintains clinic office by serving as general receptionist and clerical person. Maintains patient flow, scheduling appointments, triaging phone calls and handling messages. Maintains patient charts and accurate patient demographics. Maintains records on referring physicians. May have contact with patients aged newborn to geriatric. Hours: Full Time 40 hours/week Rotating shifts

Requirements

High school graduate or equivalent.
Must be BLS certified within 3 months of hire.
Must display proper telephone etiquette.
Must be able to demonstrate basic computer skills in a Windows environment.
Must have good communication and diplomacy skills.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.

Nice To Haves

Knowledge of medical terminology preferred.
Experience in an ambulatory care setting as a receptionist is preferred.

Responsibilities

Answers all incoming phone calls, facilitating communication among staff, ancillary departments, doctors, and others by taking and transmitting messages and information to appropriate parties.
Greets patients and visitors to the clinic in a friendly and professional manner.
Assembles charts for new patients.
Establishes and maintains current patient demographics in the record and/or computer.
Pulls patient records for next day appointments and prepares charts.
Receive incoming test results and direct appropriately for follow-up.
Schedules appoints efficiently and accurately.
Places calls to confirm appointments.
Accepts and records payments for services rendered to patients and does balance and prepares deposit at end of each day. This also involves sending batches to billing center.
Processes patient referrals.
Maintains patient charts, monitoring location and filing appropriate paperwork.