Receptionist

Brilliant Corners•Los Angeles, CA

23h•Onsite

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. They develop, own, and manage multi-family supportive housing and licensed residential care homes, and implement supportive housing and clinical case management programs. The People Operations Department manages talent acquisition, employee relations, payroll and benefits, people management, compliance, and organizational development. The Receptionist role is the first point of contact for guests, requiring a positive, compassionate, and respectful approach to all visitors, including underserved populations like the homeless and re-entry populations. The office environment is described as fun, friendly, and fast-paced, requiring flexibility and the ability to adjust quickly and calmly. The position involves a heavy call volume and a steady flow of visitors, necessitating multi-tasking, working with interruptions, maintaining confidentiality, and being physically on-site Monday to Friday from 8:30 am to 5:30 pm. This is a Non-Hybrid/Non-Remote Position.

Requirements

Previous Reception or front desk experience with both in-person or over the phone client interactions.
Strong verbal and written communication skills.
Strong customer service skills with a diverse population.
Ability to remain calm and retain a sense of humor under stress.
Strong interpersonal skills and ability to have difficult conversations.
Positive outlook and initiative to be of assistance where needed.
Ability to work independently with little to no supervision.
Careful attention to detail.
Strong time-management skills and awareness of critical deadlines.
Ability to multi-task projects under deadline pressure.
Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs.
Comfortable with other computer software and systems.
Physical ability and mobility to work in an office setting.
Ability to stand or sit for prolonged periods of time.
Occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 15 pounds.
Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Ability travel to other locations using various modes of private and commercial transportation (if needed)
Ability to verbally communicate to exchange information.
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
Capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
Able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
Requires mental acuity for analytical reasoning and document interpretation.

Nice To Haves

High volume reception experience
Ability to speak and understand Spanish
Prior experience working with underserved populations
Crisis management or conflict resolution experience

Responsibilities

Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
Ensures that the reception area and elevator lobby are always clean and uncluttered.
Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
Assists clients who want to file a grievance and de-escalates situations as needed.
Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
Problem solves to determine the best person to field the call.
Answers general inquiries regarding our programs.
Collects mail and distributes to appropriate program personnel.
Maintains the employee contact list.
Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
Takes notes and coordinates meetings, as needed.
Maintains visitor log, call log, and incident report log.
Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
Ability to work independently with minimal supervision after the first 90 days.
Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.