RECEPTIONIST (Part Time afternoon) (52591)

CHILDRENS HOME SOCIETY OF NORTH CAROLINA INC•Greensboro, NC

About The Position

The Receptionist is responsible for handling general agency telephone calls, managing the reception area in the main administrative building, and communicating with public in a manner that positively reflects the image of the organization.

Requirements

High School diploma, GED, or equivalent required
Strong communication skills
Working successfully in Microsoft Office
Attention to detail
Conduct job in a professional and organized manner
Be self-motivated
Maintain confidentiality
Work in a team environment
Maintain a valid North Carolina driver’s license, adequate auto insurance, and have access to an operating vehicle in order to attend to CHS business

Nice To Haves

Prior switchboard or customer service experience preferred

Responsibilities

Operate the front entrance, reception desk and welcome everyone entering the lobby
Announce, assist, and direct visitors to the appropriate employee
Assist program staff with greeting clients and assist as needed with client appointments
Operate main telephone switchboard: answer telephone calls promptly, direct telephone calls to the appropriate employee, and notify employee as needed
Answer general questions that are asked about the organization
Handle the exchange of items to be dropped off or picked up at the front desk
Retrieve calls from general voice mailbox and forward messages as appropriate
Assist with the general agency email and answer questions or route appropriately
Keep the reception information up to date and convey to those who provide coverage
Maintain updated information on employees and programs
Take and maintain information regarding room reservations for meeting spaces
Coordinate meeting rooms and assist visiting groups with appropriate communication
Create signage for visitors, new employees, and other meeting groups if needed
Coordinate package pickup and delivery with shipping resources
Maintain neat spaces at reception desk, waiting area, and nearby meeting rooms
Provide oversight of front desk security and assist with emergency procedures
Serve as communication point for reporting facility problems and special arrangements
Provide data entry or other computer assistance to support areas as requested
Coordinate volunteers for CHS events as needed
Support other special events as needed
Assist education programs by taking registration for classes
Assist other departments/divisions as time allows while maintaining the reception area
Contribute to a positive, engaging work environment.
Display sensitivity to the service population’s cultural and socioeconomic characteristics
Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties.
Develop a strong knowledge base and stay current on job-related issues and trends.
Participate actively in departmental meetings, training, and education, as well as the quality process.
Comply with CHS’s code of conduct, policies, procedures, and other obligations.
Perform other duties related to department goals and projects as needed.