Receptionist

Interfaith Community Services INC•Escondido, CA

3h•$22•Onsite

About The Position

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! In the Receptionist role, you’ll be responsible for providing professional and friendly clerical and administrative support in a fast-paced, high-volume lobby to ensure that services are provided in an effective and efficient manner, to support the mission of Interfaith Community Services.

Requirements

High school diploma or GED, required
1+ year of relevant work experience, required
Experience with a multi-line phone system and high volume of calls and visitor traffic preferred
Bilingual (English/Spanish), preferred
Ability to establish and maintain professional boundaries with clients
Strong customer service skills
Must be able to exercise confidentiality and maintain boundaries with clients
Must have excellent written and verbal communication skills
Must be highly organized and demonstrate attention to detail
Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
Demonstrated experience working with a collaborative team
Working Knowledge of MS Office (Word, Excel, and Outlook)
Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
Ability to multi-task in an efficient, thorough, and prioritized manner
Ability to work quickly, accurately and independently
Ability to anticipate needs, prioritize work and solve problems
Must be able to perform work in a climate-controlled office setting
May be subjected to adverse conditions, including contact from hostile people
Exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
Occasionally lifts, carries and balances objects weighing up to 30 pounds
Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
Must be able to hear, see, including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
The noise level in the work environment is usually low

Nice To Haves

Experience with a multi-line phone system and high volume of calls and visitor traffic preferred
Bilingual (English/Spanish), preferred

Responsibilities

Receives, directs and relays incoming calls, message and faxes
Answers all incoming calls and handles inquiries in a professional and supportive manner
Redirects calls as appropriate and takes adequate messages when required
Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner, directing individuals to the appropriate staff member
Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety
Maintains an accurate filing system for client files and all general correspondence
Performs data entry, including verifying information and resolving discrepancies, in a timely and accurate manner
Enters client information into databases accurately and proficiently
Restricts entry into the reception area to authorized staff and individuals
Provides administrative support to all staff and programs as requested
Sorts and distributes client mail
Other duties as assigned by the supervisor