Receptionist

Virginia Tech•Roanoke, VA

2d•Onsite

About The Position

The Fralin Biomedical Research Institute at VTC (FBRI) in Roanoke, VA, is seeking a full-time Receptionist. This position operates within a culture of excellence and requires a proactive, attentive, and solutions-oriented approach to maintain a welcoming and professional environment. The front desk serves as the first point of contact and plays a central role in shaping the experience of visitors, research participants, collaborators, and VIP guests at FBRI. Position responsibilities include: Maintains and projects a stellar, welcoming and professional customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times. Answers phone lines and greets visitors, ensuring a positive and professional first impression. Monitors cameras and elevator traffic to maintain awareness of building activity, working closely with building security for any issues or causes for concern. Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations. Issues visitation badges to all guests and ensure appropriate access. Refers callers and visitors to appropriate individuals, labs and locations. Monitors shared classroom space and makes room and parking reservations upon request, maintaining a schedule regarding the use of shared classrooms. Maintains a collaborative work environment with other front office personnel to ensure consistent front desk coverage and operations. Provides administrative support as assigned which may include tasks in related to HR, finance, communications, etc. As needed, support special events and meetings that take place within the lobby or supported meeting rooms. Maintain supplies in supply room, placing orders on an as needed basis.

Requirements

Demonstrated administrative experience in a professional office environment.
Demonstrates professionalism, discretion and situational awareness.
Must communicate clearly and concisely.
Superior customer service attitude and professional demeanor.
Ability to maintain/handle confidential information with discretion and sound judgement.
Demonstrated proficiency with office software applications.
Ability to work in a fast paced, high stress environment with a high degree of efficiency.
Must be detail oriented and highly organized.
Ability to multi-task and work independently with minimal supervision.
Experience in customer service environment.

Nice To Haves

Experience in an academic or medical environment.
Coursework or degree in business administration or other related field or equivalent applicable experience.

Responsibilities

Maintains and projects a stellar, welcoming and professional customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times.
Answers phone lines and greets visitors, ensuring a positive and professional first impression.
Monitors cameras and elevator traffic to maintain awareness of building activity, working closely with building security for any issues or causes for concern.
Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations.
Issues visitation badges to all guests and ensure appropriate access.
Refers callers and visitors to appropriate individuals, labs and locations.
Monitors shared classroom space and makes room and parking reservations upon request, maintaining a schedule regarding the use of shared classrooms.
Maintains a collaborative work environment with other front office personnel to ensure consistent front desk coverage and operations.
Provides administrative support as assigned which may include tasks in related to HR, finance, communications, etc.
As needed, support special events and meetings that take place within the lobby or supported meeting rooms.
Maintain supplies in supply room, placing orders on an as needed basis.