RECEPTIONIST - Winona Family Practice

TYLER HOLMES MEMORIAL HOSPITAL•Winona, MS

1d•Onsite

About The Position

Primary Job Function: Greets patients and registers them with current, accurate demographic information. Schedules future appointments and assists the Nurse Practitioner with office duties. Serves as liaison with professional billing service. Responsible for efficient administration of office operations. Performs duties in a manner consistent with Winona Family Practice to ensure accomplishment of objectives. Essential Job Function: Provides excellent service to our customers following the Winona Family Practice core values, Winona Family Practice customer service standards and behavioral expectations. Maints confidentiality according to HIPAA guidelines at all times. Answers telephones, triages messages and schedules patients appointments/referrals. Performs patient "check in" process including registers new patients, updating of demographic and insurance information, as needed. Performs patient "check out" process including collection of payments. Assists patients and responds to all requests for assistance and information using a professional manner, as needed. Creates, updates, and maintains medical records per Winona Family Practice and practice/clinic policies as needed. Financial/Insurance Preparation Assists with end of day/month reconciliation and financials for the practice/clinic. Contacts responsible party of non-insured patient, by telephone, to evaluate financial status. Audits patient accounts for proper charges and uniform billing revenue coding. Analyzes requests for review or reconsideration when payment is inadequate or inappropriate. Follows-up on internal/external inquiries; initiates adjustment claims when applicable. Collaborates with administrator and billing department for resolutions of accounts. Revises and maintains financial records mandated by facility policy. Prepares account information for litigation. Provides supportive documentation for claims management. Assists with specialized insurance forms. Creates a work environment that promotes safety for patients, staff, and customers. Reports any safety concern or near miss on the appropriate report form. Maints awareness of safety at all times. Other Job Functions: Serves as backup for other office staff as needed. Expands and maintains professional knowledge/skills through continuing education. Responds to all environmental safety factors. Provides team support to staff. Attends required meetings, serves on committees as requested, and assists with special projects. Participates with performance improvement activities. Interacts with patients and fellow team members with a focus on service excellence and Carrollton Clinic values. Projects a courteous and professional demeanor. Remains current with and adheres to all Winona Family Practice policies, standards of conduct and all regulatory guidelines. Compiles and maintains practice/clinic logs, records, reports, and stats, as assigned. Maints clean and orderly work area. Performs other duties as assigned.

Requirements

Must be sufficiently mobile to access multiple data sources.
Must have the ability to evaluate problem situations and multiple alternative scenarios and come to independent conclusions on how to respond appropriately.
Must have the ability to communicate effectively and efficiently with patients, peers, superiors, and others on a one-to-one basis using appropriate vocabulary, grammar, and word usage.
Must have the ability to establish and maintain effective working relations with a diversified group of people.
Must have the ability to exercise initiative, good judgment, and discretion; decision making abilities.
Must have the ability to manage time and energies in an efficient, effective manner.
Must have the ability to prioritize assignments, cope with diversity and complexity, and reduce complex notices to relatively simple terms.
Must have clinical perception is necessary to proofread materials, to index/file documents, and to organize office operations in daily work.
Must have precision and attention to detail, skills to handle multiplicity assignments and accurate medical computations with a high degree of accuracy.
Must have the ability to work under stressful and/or emergency/crisis situations with high concentration and energy levels.
Must have normal range of hearing, vision and manual dexterity.
Must have the ability to sit or stand for long periods of time; some stooping and bending are required.
Must have the ability to occasionally lift and transport items (i.e., files, supplies) weighing up to 50 pounds.
Must have skills in gathering information, interpreting needs and preparing recommendations relating to professional billing requirements.
High school diploma or equivalency required.
One year office experience including phones and typing required or an equivalent combination of educational experience from which comparable job knowledge could be acquired.

Nice To Haves

Medical office setting experience preferred.
Preferred knowledge in ICD-9 and CPT coding.
Knowledge of healthcare administration and medical terminology is desirable.
Strong organizational skills.
Proficiency in computer skills and of office equipment operations, with ability to learn new software applications.

Responsibilities

Greets patients and registers them with current, accurate demographic information
Schedules future appointments
Assists the Nurse Practitioner with office duties
Serves as liaison with professional billing service
Responsible for efficient administration of office operations
Provides excellent service to our customers following the Winona Family Practice core values, Winona Family Practice customer service standards and behavioral expectations
Maintains confidentiality according to HIPAA guidelines at all times
Answers telephones, triages messages and schedules patients appointments/referrals
Performs patient "check in" process including registers new patients, updating of demographic and insurance information, as needed
Performs patient "check out" process including collection of payments
Assists patients and responds to all requests for assistance and information using a professional manner, as needed
Creates, updates, and maintains medical records per Winona Family Practice and practice/clinic policies as needed
Assists with end of day/month reconciliation and financials for the practice/clinic
Contacts responsible party of non-insured patient, by telephone, to evaluate financial status
Audits patient accounts for proper charges and uniform billing revenue coding
Analyzes requests for review or reconsideration when payment is inadequate or inappropriate
Follows-up on internal/external inquiries; initiates adjustment claims when applicable
Collaborates with administrator and billing department for resolutions of accounts
Revises and maintains financial records mandated by facility policy
Prepares account information for litigation
Provides supportive documentation for claims management
Assists with specialized insurance forms
Creates a work environment that promotes safety for patients, staff, and customers
Reports any safety concern or near miss on the appropriate report form
Maintains awareness of safety at all times
Serves as backup for other office staff as needed
Expands and maintains professional knowledge/skills through continuing education
Responds to all environmental safety factors
Provides team support to staff
Attends required meetings, serves on committees as requested, and assists with special projects
Participates with performance improvement activities
Interacts with patients and fellow team members with a focus on service excellence and Carrollton Clinic values
Projects a courteous and professional demeanor
Remains current with and adheres to all Winona Family Practice policies, standards of conduct and all regulatory guidelines
Compiles and maintains practice/clinic logs, records, reports, and stats, as assigned
Maintains clean and orderly work area
Performs other duties as assigned