Receptionist (Temporary)

Regal Medical Group • San Bernardino, CA

15d • $21 - $23

About The Position

To coordinate all aspects of scheduling surgical procedures and to assist the Administrator in the daily operation of the center activities in accordance with Federal, State and surgery center policies and procedures. Coordinates the reception/admitting activities and promotes communication throughout the facility. Performs clerical and reception duties. Maintains the facility medical records according to established guidelines and requirements.

Requirements

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• knowledge of Word and Excel Processing software.
• Ability to type 40 wpm and use standard office equipment
• Knowledge of medical terminology.
• Minimum one (1) year experience in computerized appointment scheduling.
• Good communication and language skills required.
• Current BCLS.
• Client oriented.
• Actively participates in the development of a healthy work environment.
• Uses interpersonal skills to establish and maintain healthy interpersonal relations, which include functional trust, positive feedback and constructive criticism.
• Good communication skills oral and written.

Nice To Haves

• Two years medical clerical experience preferred.

Responsibilities

• Effectively plans duties and assignment in order or priority.
• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Files documents correctly, per protocol.
• Distributes documents correctly and in a timely manner.
• Gathers month end statistics, produces documentation and reports findings to appropriate personnel.
• Efficiently and effectively participates in credentialing process as directed.
• Performs other duties as assigned.
• Receives and processes heavy volume of incoming calls.
• Schedules, reschedules and cancels cases as directed.
• Coordinates scheduling as needed with other ancillary departments.
• Transfers calls appropriately.
• Processes incoming and outgoing mail.
• Demonstrates familiarity with insurance procedures and verifies insurance information when scheduling procedures.
• Demonstrates familiarity with managed care plans and knows which plans/procedures require vouchers and/or preauthorization.
• Reports malfunctioning equipment to appropriate personnel.
• Demonstrates awareness of protocol for malfunctioning equipment and repair.
• Completes all verifications prior to date of service eligibility auth etc.
• Follows established processes to obtain, Manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Facilitates timely and accurate medical records management.
• Maintains a system of filing to ensure prompt location of individual records.
• Assures a current and complete medical record is obtained for every patient admitted to the facility.
• Assures all clinical information pertaining to the patient encounter in the facility is centralized in the medical record.
• Ensures that each medical record contains the original documents as appropriate and available per established policy of medical record content.
• Participates in medical record TQM.
• Listens respectfully, giving feedback directly, honestly and talking with others to clarify differences.
• Utilizes translation services when needed.
• Utilizes appropriate services when needed to communicate with employees and patients with speech and hearing disorders.
• Effectively communicates and interacts with patients, their family and other external and internal clients (including fellow employees) from diverse backgrounds.
• Demonstrates skill and knowledge in addressing clients according to age specific competencies.
• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.
• Actively participates in identifying, developing and implementing new or improved systems to enhance effectiveness and encourage a safe and healthy work environment.
• Performs all other duties as directed by management.

Benefits

• full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees