Receptionist (New Orleans)

Dudley Debosier•New Orleans, LA

1d•Onsite

About The Position

Dudley DeBosier Injury Lawyers is a growing law firm with offices throughout Louisiana. We pride ourselves on providing clients with high-quality legal representation while exceeding their client service expectations. We are passionate about helping our clients and our communities. Dudley DeBosier is dedicated to changing the way people think about attorneys one relationship at a time. We are currently accepting resumes for a Receptionist in New Orleans. Job Purpose: To provide exceptional client service throughout every visitor interaction whether in person or over the phone. To operate as efficiently and effectively during all tasks performed while living out the Culture of DDB both with our departmental team members and all other team members within the firm.

Requirements

High school diploma/equivalent with knowledge and skills obtained through a combination of education, training, and experience.
Proven experience as a receptionist or similar position.
Proficiency in phone systems and call routing preferred.
Proficiency in Microsoft Office programs including Teams, Outlook, and Excel.
Attention to detail, with an emphasis on critical thinking
Able to work well in team environments.
Dependability is a must.
Excellent interpersonal skills including strong listening, written and verbal communication, with the ability to clearly and professionally communicate with others
Strong leadership qualities and a good sense of judgment
Ability to multi-task while remaining calm and professional

Responsibilities

Answering all calls in a timely manner.
Transferring calls to the correct team members by verifying information through case management software.
Greet all incoming clients and visitors.
Recording call action into case management software.
Emails sent to attorney/assistant for persistent callers.
Process incoming and outgoing mail.
Distribute any UPS, Fed-Ex and other hand-delivered items to the appropriate team member.
Prepare FedEx shipping labels.