Receptionist - Pool - Excalibur

MGM Resorts International • Cary, NC

1d • Onsite

About The Position

As a Receptionist for the Pool at Excalibur, you will perform a variety of clerical and administrative duties while serving as a welcoming first point of contact for guests and team members. This role is responsible for supporting daily operations through professional guest interaction, effective communication, and organizational support, while ensuring all tasks are completed in alignment with departmental guest service standards and MGM Resorts International policies, practices, and procedures.

Nice To Haves

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience
• Customer Service experience

Responsibilities

• Greet guests in a friendly and professional manner.
• Answer multi-line phone systems and direct calls to the appropriate staff/department.
• Respond to all general e-mail correspondence from guests and staff.
• Schedule conference calls and meetings for office staff.
• Maintain all office equipment as needed and coordinates repairs.
• Work closely with the functional department groups as necessary.
• Ensure that the Receptionist area is clean and looks neat for all incoming guests.
• Inform management of all guest issues, needed supplies or equipment related issues.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees