Receptionist

Southeastern Integrated Care LLC•Pembroke, NC

14h•Onsite

About The Position

The Receptionist employee keeps Southeastern Integrated Care business operations and activities organized and moving forward. The person that functions in this role must be an energetic, self-starter who can recognize where processes can be improved and who can take the initiative to improve them. This position is responsible for providing administrative support to staff and assuming reception and phone duties.

Requirements

High school diploma, GED, or equivalent
Minimum 2 years in a clerical or administrative role
Knowledge of healthcare and clinical terminology, regulations, and best practices
Ability to problem solve and work both independently and in a team
Excellent communication and organizational skills
Demonstrated proficiency with Microsoft Office/Google Workspace applications
Ability to maintain confidentiality
Sensitivity to the needs of persons with MH/SA/DD concerns
Ability empathetically interact with beneficiaries and their families

Responsibilities

Assumes receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, and take messages
Manages all inbound and outbound mail
Maintains lobby and front desk area, keeping it clean and free from clutter
Maintains appropriate interpersonal relationships with employees, peers, and consumers
Receives and screens visitors and/or telephone calls, providing general and specialized information
Researches and responds to requests or refers complaints and requests to other staff when warranted
Manages all necessary administrative and office management tasks
Designs, organizes and maintains specialized and custom forms, records, reports, files and logs to support technical work processes in areas of assigned responsibility
Schedules assigned appointments, meetings and conferences
Manages the set up of conference rooms for all necessary meetings, providing details and correct notes and other forms of follow-up
Reviews all documentation for accuracy, neatness, and compliance with necessary processes and procedures
Other duties as assigned