Ortho Receptionist - Bloomington - FT

GIBSON AREA HOSPITAL-posted 5 days ago
$16 - $20/Yr
Full-time • Entry Level
Onsite • Bloomington, IL
501-1,000 employees
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The receptionist performs clerical duties of the Orthopaedics Department. Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practices computer system. Facilitates good communications through proper handling of information, inquiries and requests given or received by phone or in person; maintains a neat, well organized area and may assists with certain areas of patient care as directed. GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT To provide personalized, professional healthcare services to the residents of the Communities we serve.

  • Verify insurance coverage/check for any other changes
  • Verify demographics and make changes in computer.
  • Request co-pays or payment on account.
  • Determine if a walk-in patient needs to be seen or worked in.
  • Communicate with the CBO (Central Billing Office) for any questions or concerns about patient accounts.
  • Prepare forms (work status, physical therapy, diagnostic testing).
  • Completes release of medical records, updating forms and schedules as necessary.
  • Schedule appointments for all providers. Includes backing up cardiology phones and front desk area when needed.
  • Effectively communicate to patient needs with the appropriate level of urgency.
  • Mail out dictation to referring doctors or anyone the provider CC’s in the dictation.
  • Collects information regarding department needs and maintenance of clerical supplies and equipment
  • Implements appropriate measures to meet the patient/family learning needs
  • Scan and file documents in EMR
  • Prepare chart prep for all providers.
  • Participates in unit and development and attainment of department
  • Performs documentation duties in the patient record which is timely, accurate and concise. Transcribes orders correctly, accurately.
  • Demonstrates awareness and sensitivity to patient’s rights, as identified by Bill of Rights.
  • Functions with an awareness and application of safety issues as identified within the institution.
  • Demonstrates sound knowledge base and actions in the care and decision making for care and decision making for designated patient populations.
  • Demonstrates an awareness of self-responsibility and accountability for own practice.
  • Demonstrates self-directed learning and participation of continuing education to meet own development needs.
  • Seeks validation of knowledge base and skill level and assertively seeks guidance in areas of question.
  • Demonstrates awareness of legal issues in all aspects of patient care and unit functions and strives to manage situations on a reduced risk manner.
  • Demonstrates effective communication methods and skills, using lines of authority appropriately.
  • Remains flexible in staffing patterns and resolution of staffing conflicts.
  • Triage and room patients as needed.
  • Obtain prior authorizations as needed.
  • High School graduation or GED
  • Typing ability of 40 wpm. Word processing experience.
  • Must be familiar with CPT and ICD-9CM codes, either through education or experience as demonstrated by past performance.
  • General knowledge of mathematics and accounting principles.
  • Knowledge of medical terminology and the insurance industry.
  • Knowledge of grammar, spelling, and punctuation to type correspondence.
  • Skill in operating a computer and copy machine.
  • Ability to read, understands, and follows oral and written instructions.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to speak clearly and concisely.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Knowledge of medical billing/collection practices.
  • Good communication skills to assist patients with billing questions and concerns.
  • Knowledge of Medicare.
  • Previous experience with billing forms required for different insurance plans.
  • Familiar with the Legal and Ethical Compliance in charging and billing.
  • Previous experience in the policy and procedures of billing.
  • Skill with computer applications and use of a calculator, and other office equipment.
  • Ability to deal courteously with patients, co-workers, and others.
  • Ability to communicate clearly.
  • Knowledge of Patients’ rights.
  • One year secretarial experience is preferred
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