Receptionist, Home Care
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. At Mass General Brigham Home Care, we are committed to delivering exceptional patient-centered care, and our receptionists play a vital role in ensuring every interaction reflects our mission. As a valued member of our team, you will be the welcoming face and voice of our organization—supporting patients, families, and staff with professionalism, compassion, and efficiency. The opportunity will work out of the Newton, MA office. We offer a supportive, growth-oriented environment where your skills are recognized, and your career can flourish within the broader Mass General Brigham system.
Requirements
- Proficiency with Microsoft Outlook and comfort navigating multiple systems.
- Strong customer service skills with the ability to de-escalate calls and remain calm under pressure.
- Excellent verbal and written communication abilities.
- Demonstrated multi-tasking, organization, and prioritization skills.
- A reputation for being responsible, reliable, and possessing a strong work ethic.
- Ability to collaborate effectively with all levels of staff across the organization.
- High School Diploma or Equivalent required
- Receptionist experience 0-1 year preferred
Responsibilities
- Perform general clerical and reception responsibilities.
- Receive and triage all incoming telephone phone calls and route them to the appropriate staff.
- Receive and greet visitors following sign-in procedures.
- Receptionist shall act as a liaison between the public and the organization.
Benefits
- Flexible per diem opportunity
- Work hours that fit your schedule within standard business hours
- No weekends or holidays—prioritizing work–life balance
- A supportive, mission-driven team environment where your contributions are valued
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
