Receptionist

Larkin Street Youth Services•San Francisco, CA

9h•Onsite

About The Position

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services. Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area, serving 1,500 youth annually across several unique sites. Working at Larkin Street means making a real difference in the lives of young people experiencing homelessness. The team is skilled, diverse, and passionate, with a culture that encourages achievement, professional development, teamwork, and self-care. The focus is always on nurturing potential, promoting dignity, and supporting bold steps by all young people. Under the guidance of the Program Manager, the Receptionist is responsible for screening visitors, maintaining the space and image, coordinating coverage of the entry and client service reception area, and other minor activities at the reception area of the building. This is a full-time position, eligible for full benefits.

Requirements

Passion for the Larkin Street Youth Services mission to end youth homelessness.
Embody values and core strategies: Client-Centered, Trauma Informed Care, Restorative Practices, Harm Reduction, Non-Violent Crisis Intervention, Motivational Interviewing.
Some social services and/or direct-service experience.
Administrative experience.
Excited to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
Self-starter and team player.
Compassionate, dependable, and patient.
Willing to work holidays occasionally.
Willing to work 100% onsite/in person.

Nice To Haves

Experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs.
Fluent in Spanish and English (for bilingual incentive pay).

Responsibilities

Maintaining the safety of the site as well as providing ongoing administrative support and communication to the assistant manager, program manager, and building manager.
Monitors the entrance of clients and staff, answers the facility telephone, maintains administration/reception desk and files, and performs data entry.
Screens all visitors to confirm that they are eligible clients or authorized guests of building employees.
Ensures visitors are escorted by staff at all times.
Greet clients and visitors and direct them to the appropriate person(s).
Assist in the maintenance of facility supplies.
Act as vendor liaison.
Responds to emergencies as needed.
Fills out incident reports as needed.
Reports violations of House Rules or Program Guidelines.
Oversees and assists in coordinating coverage at front entry and lobby to ensure absolute security and cleanliness.
Provides information to residents, visitors and applicants concerning building and program regulations.

Benefits

Hourly Rate of $25.00
+$1.50 for bilingual incentive pay.
Clipper Bay Pass - Commute for FREE!
Choice of Kaiser and Sutter medical plans, plus dental and vision.
Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
403(b) retirement plan with employer matching.
Flexible spending accounts for Healthcare and Dependent Care expenses.
Life Insurance.
Employee Assistance Program (EAP) for counseling services.
Health Advocate Service.
Paid Sabbatical following 5 and 10 years of employment.