Receptionist

Sharetec•Fort Wayne, IN

11h•Hybrid

About The Position

Sharetec is seeking a Receptionist to join their team. Sharetec aims to make millions of people's lives easier by developing innovative solutions for credit unions and their members. The company's customers rely on them for powerful technology and a caring partnership. As a Receptionist, the individual will be the first point of contact for all visitors, callers, and incoming communications, playing a critical role in shaping a professional and welcoming first impression. Responsibilities include delivering exceptional customer service, efficiently managing inbound communications, ensuring customer interactions are accurately documented and routed within Salesforce, and providing administrative support for smooth daily office operations. This is a non-exempt, hybrid position based in Fort Wayne, Indiana, following training. The role can be filled by one full-time employee (40 hours/week) or two part-time employees (20 hours/week each).

Requirements

Proven experience as a Receptionist, Front Office Representative, or similar customer-facing role utilizing a multi-line phone system.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a CRM.
Hands-on experience with standard office equipment (fax, printers, scanners).
Strong interpersonal, written, and verbal communication skills.
Excellent organizational skills with the ability to multitask, prioritize, and follow documented processes consistently.
A resourceful, proactive approach to problem-solving and a genuine commitment to delivering high-quality customer experiences.
High school diploma or equivalent.

Nice To Haves

Salesforce experience preferred.

Responsibilities

Serve as the primary point of contact for incoming phone calls and front desk inquiries.
Provide accurate information, route calls appropriately, and ensure timely follow-up where needed.
Represent the organization with professionalism, courtesy, and a strong customer service mindset in every interaction.
Document all customer interactions (calls, emails, and in-person inquiries) accurately and promptly within Salesforce.
Ensure all customer concerns are logged and routed to the appropriate departmental queues in alignment with established procedures.
Maintain high data integrity and consistency in all case documentation to support effective resolution and reporting.
Manage incoming and outgoing correspondence, including mail, email, and fax communications.
Perform general administrative tasks including data entry, filing, photocopying, and office supply maintenance.
Support internal teams with scheduling, coordination, and ad hoc administrative needs as requested.
Serve as a knowledgeable and helpful resource for visitors and callers regarding general organizational information, services, and location details.
Assist with special requests such as transportation coordination, reservations, and general visitor or staff support needs.