Receptionist

Children's Network of Hillsborough•Egypt Lake-Leto, FL

36d•Onsite

About The Position

The Receptionist serves as the first point of contact for Children’s Network of Hillsborough, providing a welcoming and professional experience for visitors, families, and community partners. This position is responsible for managing front desk operations, directing inquiries, and providing administrative support to ensure efficient office operations. The Receptionist plays an essential role in representing the organization with professionalism, courtesy, and confidentiality while supporting the agency’s mission to serve children and families in our community.

Requirements

High school diploma or equivalent (G.E.D) required; preferred bachelor's degree
Previous administrative or secretarial office experience
Exceptional leadership and communication skills, fostering collaboration across all organizational levels.
Possess a strong aptitude for analytical thinking and data-driven decision-making, they excel at solving complex problems and implementing effective solutions.
Proficient in project management, they adeptly handle multifaceted initiatives, ensuring deadlines are met and budgets are maintained.
Highly adaptable to fast-paced and dynamic environments, they prioritize tasks efficiently while leveraging operational software and tools to enhance productivity.
Strategic planning expertise and a commitment to fostering teamwork enable them to drive organizational success.
Proof of education is required
Valid driver’s license, with a clean driver’s license check, and proof of insurance
Criminal background screening (Local Law Enforcement, FBI/FDLE, and Abuse Registry)
Drug Screening is a requirement
The Receptionist must be able to communicate clearly and professionally in English, both verbally and in writing.
The Receptionist should possess basic mathematical skills necessary to perform daily office tasks accurately.
The Receptionist must demonstrate strong reasoning and problem-solving skills to handle a variety of situations independently and efficiently.

Nice To Haves

Ability to communication clearly and effectively in both English and Spanish
Bilingual skills in Spanish are preferred to effectively interact with diverse families, staff, and community partners.
The ability to provide basic translation and language support as needed ensures accessibility of services.
Strong listening and comprehension skills are essential for accurately understanding and responding to inquiries.

Responsibilities

Greet and welcome visitors in a professional and friendly manner.
Answer, screen, and direct incoming phone calls promptly.
Maintain visitor logs and issue visitor badges when required.
Receive, sort, and distribute mail, packages, and deliveries.
Schedule and confirm appointments, meetings, and conference room use.
Provide clerical support, such as filing, photocopying, scanning, and data entry.
Provide assistance or coverage at various locations or events
Respond to inquiries in person, by phone, and via email.
Provide accurate information about the organization to clients, guests, and staff.
Handle basic complaints or direct them to the appropriate staff member.
Maintain reception area cleanliness, ensuring a professional and welcoming environment.
Monitor and maintain office supplies inventory for front desk and common areas.
Assist with special projects and events as assigned.
Protect sensitive information and follow confidentiality protocols.
Represent the organization with courtesy, professionalism, and discretion.
Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.