Receptionist - Inpatient Rehab Hospital
About The Position
We are seeking a friendly and professional Hospital Receptionist to join our team. As the first point of contact for our hospital, you will play a vital role in creating a welcoming and positive experience for our patients, visitors, and staff. The ideal candidate will have excellent communication and interpersonal skills, a strong work ethic, and a commitment to providing exceptional customer service. This role will also serve as support to the Admissions Department, coordinating with patients, families, referral sources, and the hospital's interdisciplinary team to ensure a seamless transition into our care.
Requirements
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Compassionate and patient-centered approach.
- Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
- Excellent attention to detail and accuracy.
- Analytical and problem-solving abilities.
- Ability to work under deadlines and handle multiple tasks.
- Speaks and communicates English effectively in verbal and written format; writes legibly.
- Reading and comprehension at the level necessary to perform job duties appropriately.
- Works cooperatively with co-workers and other hospital employees
- Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)
Responsibilities
- Greet and welcome patients, visitors, and staff in a warm and professional manner.
- Answer and direct incoming calls efficiently and courteously.
- Provide accurate information about the hospital and its services.
- Assist patients with registration and check-in procedures.
- Maintain a clean and organized reception area.
- Manage incoming and outgoing mail and deliveries.
- Schedule appointments and maintain calendars.
- Perform other administrative duties as assigned.
- Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
- Conduct pre-screenings to assess patients' appropriateness for inpatient rehabilitation.
- Gather patient information, complete necessary forms, and initiate the admission process.
- Verify patient insurance coverage and benefits for inpatient rehabilitation services.
- Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
