Receptionist

PEAK6 • Austin, TX

6d • Hybrid

About The Position

The Receptionist is the first face employees, visitors, and guests encounter at PEAK6 and that first impression matters. This role is responsible for creating a welcoming, organized, and secure front-of-house experience while serving as a reliable resource for employees who need workplace support. We're looking for someone who is warm, attentive, and takes pride in keeping things running smoothly.

Requirements

• Prior experience in a receptionist, front desk, or customer-facing role preferred.
• Warm, professional, and customer-focused. Someone who genuinely enjoys helping people.
• Highly organized with strong attention to detail and the ability to manage competing priorities.
• Clear communicator, both in person and in writing.
• Reliable and consistent, this role is the anchor of the front desk experience.
• Comfortable with technology, including access control systems and general office software.

Responsibilities

• Welcome and check in visitors, contractors, and guests, ensuring a professional and friendly experience from the moment they arrive.
• Notify employees of visitor arrivals and manage the sign-in process in accordance with site security protocols.
• Answer and direct incoming calls and general inquiries.
• Maintain a tidy and organized reception area throughout the day.
• Issue temporary badges to visitors and contractors in compliance with site security requirements.
• Coordinate with HR, IT, and Security on access provisioning and badge deactivation for onboarding and off boarding employees.
• Maintain accurate access logs and support periodic audits as needed.
• Receive, sort, and distribute incoming mail and packages.
• Manage outgoing shipments and liaise with couriers on scheduling or issues.
• Notify recipients of deliveries and handle any overflow or storage needs.
• Serve as the first point of contact for employee facilities requests and inquiries, whether received in person, via email, or through other channels.
• Capture and communicate requests to the appropriate team member for resolution.
• Keep employees informed on the status of their requests and escalate urgent issues to the Office Manager.

Benefits

• We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match.
• We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits.
• As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees