Receptionist-FT-Internal Medicine-Orem

Revere Health • Orem, UT

21h • Onsite

About The Position

This is a great opportunity to join a respected medical practice as a Medical Receptionist. We are looking for a dedicated professional who can maintain a polished image and uphold the highest standards of communication. As a bilingual member of our front-desk team, the successful candidate must be able to multi-task while providing excellent service to both our English and Spanish-speaking patient base.

Requirements

• Fluency in both Spanish and English (written and verbal) is required.
• At least 1 year of previous customer service experience is required
• Exceptional telephone etiquette and the ability to multi-task in a fast-paced environment while maintaining a patient-centered approach.
• Strong computer skills and the ability to navigate scheduling software and office equipment.
• A "self-starter" mentality with a great attitude and the ability to work well within a collaborative team.

Nice To Haves

• Prior experience in a medical office or healthcare setting is highly preferred.

Responsibilities

• Bilingual Patient Support: Act as a primary point of contact for Spanish-speaking patients, providing clear translation and assistance during the check-in/check-out process and over the phone.
• Patient Coordination: Greet all patients warmly, manage the check-in process, and ensure demographic information and insurance details are accurately captured in the system.
• Communication: Manage a multi-line phone system, making outbound calls for appointment reminders and responding to patient inquiries in both English and Spanish.
• Scheduling & Billing: Coordinate provider schedules to optimize patient flow and accurately process co-pays, deductibles, and patient payments.
• Administrative Support: Maintain electronic medical records (EMR) with a high level of detail and ensure strict adherence to HIPAA patient confidentiality regulations.
• Professionalism: Maintain a positive, professional attitude and a self-starting approach to ensure a smooth administrative workflow and a welcoming office environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees